Informed Consent for Asynchronous Telemedicine

Before using 9jaTelemedicine, you must read and agree to the following.

I understand that:

  1. 9jaTelemedicine provides asynchronous (“store-and-forward”) telemedicine services.
  2. I will not communicate with the physician in real time.
  3. My consultation will be reviewed after submission.
  4. Physicians generally aim to respond within two (2) hours; however, delays may occur.
  5. Responses after 7:00 PM, weekends, and public holidays are usually slower.
  6. The physician will base medical decisions entirely on the information I submit.
  7. There will be no physical examination.
  8. The physician may request additional information before making recommendations.
  9. The physician may advise me to seek an in-person consultation.
  10. The physician may recommend laboratory tests or imaging.
  11. The physician may determine that my condition cannot safely be managed online.
  12. Prescriptions are never guaranteed.
  13. Certain medications may not be prescribed through the Platform.
  14. I understand that online consultations have limitations and may result in delayed or missed diagnoses.
  15. I understand that technical failures, internet outages, poor photographs, incomplete histories, and communication delays may affect the quality of care.
  16. I understand that this Platform must never be used for medical emergencies.
  17. If my symptoms worsen before receiving a response, I will immediately seek care at the nearest hospital.
  18. I understand that the physicians are independent licensed medical practitioners and are solely responsible for their own professional medical decisions.
  19. I understand that 9jaTelemedicine is only a technology platform connecting patients with independent physicians.
  20. I consent to the electronic collection, storage, and transmission of my medical information for the purpose of providing healthcare services.
  21. I understand that no electronic system is completely secure and that there remains a small risk of hacking, unauthorized access, or data breaches despite reasonable security measures.
  22. I certify that all information I provide is true, complete, and accurate.

By clicking “I Agree,” I voluntarily consent to receive healthcare services through the 9jaTelemedicine Platform and acknowledge that I have read and understood this consent document.