9jaTelemedicine Privacy Policy
Effective Date : August 1, 2026
9jaTelemedicine Limited (“9jaTelemedicine,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our platform.
Information We Collect
We may collect:
Personal Information
- Full name
- Date of birth
- Gender
- Phone number
- Email address
- Residential address
- Emergency contact information
Medical Information
- Medical history
- Current symptoms
- Selected medical condition
- Current medications
- Allergies
- Previous surgeries
- Laboratory reports
- Medical images
- Photographs
- Treatment history
Technical Information
We automatically collect certain technical information including:
- Device information
- Browser type
- Operating system
- Internet Protocol (IP) address
- Date and time of access
- Login history
- Cookies and similar technologies
How We Use Your Information
Your information may be used to:
- Provide medical consultations
- Verify your identity
- Process payments
- Improve our services
- Communicate with you
- Prevent fraud
- Maintain medical records
- Comply with legal obligations
- Improve platform performance
Sharing Your Information
Your information may be shared only with:
- Independent consulting physicians involved in your care
- Licensed pharmacies when required for prescriptions
- Payment processors
- Technology service providers
- Government authorities where required by law
We do not sell your personal information.
Data Security
We use reasonable administrative, technical, and physical safeguards including:
- Encryption where appropriate
- Secure cloud storage
- Authentication controls
- Access restrictions
- Security monitoring
However, no computer system or internet transmission can be guaranteed to be completely secure.
Cybersecurity Risks
You acknowledge that electronic systems may be affected by:
- Hacking
- Malware
- Viruses
- Phishing
- Unauthorized access
- Data interception
- Cloud service failures
- Internet outages
By using the Platform, you accept these inherent risks.
Data Retention
Medical records may be retained for the period required under applicable Nigerian laws, regulatory requirements, or professional standards.
Your Rights
Subject to applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Update your records
- Request deletion where legally permissible
- Withdraw consent where applicable
Children’s Privacy
The Platform is intended only for individuals aged 10 years and older.
Parents or legal guardians are responsible for supervising users younger than 16 years.
Changes
This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of any revised version.