These Terms and Conditions govern your access to and use of the 9jaTelemedicine platform (“Platform”). By creating an account, submitting a medical consultation, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you should not use the Platform.
About 9jaTelemedicine
9jaTelemedicine is an online asynchronous telemedicine platform that connects patients with licensed medical practitioners practicing in Nigeria.
The Platform allows users to:
- Select a medical condition or symptoms.
- Complete a medical questionnaire.
- Upload photographs or supporting medical documents where applicable.
- Pay the consultation fee.
- Receive a written medical opinion from a licensed physician.
The Platform is not a hospital, clinic, emergency department, ambulance service, or replacement for in-person medical care.
Eligibility
The Platform may only be used by individuals aged 10 years and above.
Users younger than 16 years of age must complete consultations with the assistance of a parent or legal guardian.
Parents or guardians are responsible for ensuring the information submitted is accurate and complete.
Medical Emergencies
DO NOT USE THIS PLATFORM FOR EMERGENCIES.
If you are experiencing a medical emergency, immediately call your local emergency medical services or go to the nearest hospital.
Examples of emergencies include, but are not limited to:
- Chest pain
- Difficulty breathing
- Severe asthma attack
- Stroke symptoms
- Sudden weakness
- Loss of consciousness
- Seizures
- Severe bleeding
- Major burns
- Serious injuries
- Head injuries
- Poisoning
- Drug overdose
- Severe allergic reactions
- Persistent vomiting with dehydration
- High fever with confusion
- Severe abdominal pain
- Suicidal thoughts
- Homicidal thoughts
- Mental health crisis
- Pregnancy emergencies
- Heavy vaginal bleeding
- Severe trauma
- Broken bones with deformity
- Eye injuries
- Severe burns
- Any condition that may rapidly become life-threatening
9jaTelemedicine cannot provide emergency medical treatment.
Response Time
Most physicians aim to respond within two (2) hours.
However:
- Response times are estimates only.
- Delays may occur.
- Response times are usually slower after 7:00 PM Nigerian time, on weekends, and during public holidays.
- Physician availability may vary.
9jaTelemedicine does not guarantee any specific response time.
Nature of Asynchronous Telemedicine
9jaTelemedicine is an asynchronous (“store-and-forward”) telemedicine platform.
Patients and physicians do not communicate in real time.
The physician reviews your submitted information later and responds electronically.
Unlike a face-to-face consultation, the physician cannot:
- Perform a physical examination.
- Listen to your heart or lungs.
- Check your blood pressure.
- Perform neurological examinations.
- Perform laboratory tests.
- Order immediate imaging.
- Observe your body language.
- Assess your appearance in real time.
Medical decisions are therefore based entirely on the information you submit.
Limitations of Online Medical Care
You acknowledge that online medical care has limitations including:
- Inability to perform a physical examination.
- Delayed communication.
- Poor image quality.
- Incomplete medical history.
- Incorrect information submitted by users.
- Poor internet connectivity.
- Delayed physician responses.
- Technical failures.
- Power outages.
- Device failures.
- Misinterpretation of symptoms.
- Delayed diagnosis.
- Missed diagnosis.
- Inability to monitor worsening symptoms.
You agree that these limitations may affect the quality, speed, and accuracy of medical advice.
Physician Independence
The physicians available through the Platform are independent licensed medical practitioners.
They are not employees, partners, agents, or representatives of 9jaTelemedicine.
Each physician exercises independent professional medical judgment.
All diagnoses, prescriptions, investigations, referrals, and treatment decisions are made solely by the consulting physician.
9jaTelemedicine does not direct, control, or interfere with a physician’s independent medical judgment.
Accordingly, 9jaTelemedicine accepts no responsibility or liability for the medical decisions, diagnoses, prescriptions, referrals, or clinical opinions made by independent physicians using the Platform.
User Responsibilities
Users agree to:
- Provide truthful information.
- Provide complete medical history.
- Upload clear photographs where requested.
- Inform the physician of allergies.
- Inform the physician of pregnancy where applicable.
- Inform the physician of chronic illnesses.
- Inform the physician of current medications.
- Seek immediate emergency care if symptoms worsen.
Users are responsible for ensuring that all information submitted is accurate.
AI-Assisted Symptom Collection
The Platform may use artificial intelligence tools to help organize symptoms, guide questionnaires, or assist in presenting medical information.
Artificial intelligence does not diagnose diseases, prescribe medications, or replace a licensed physician.
Every consultation is reviewed by an independent licensed physician before medical advice is provided.
Cybersecurity Risks
While 9jaTelemedicine uses reasonable technical and administrative safeguards to protect your information, no technology system is completely secure.
You acknowledge and accept that risks may include:
- Hacking
- Malware
- Phishing attacks
- Unauthorized access
- Internet outages
- Software vulnerabilities
- Data corruption
- Data interception
- Service interruptions
- Cloud service failures
Although reasonable efforts are made to secure your information, 9jaTelemedicine cannot guarantee absolute security.
Privacy
You consent to the electronic collection, storage, processing, and transmission of your personal and medical information for the purpose of providing healthcare services.
Your information may be shared only with healthcare professionals involved in your care or where required by applicable law.
Prescription Policy
Issuing a prescription is entirely at the discretion of the consulting physician.
Submission of a consultation does not guarantee that medications will be prescribed.
Controlled substances and other restricted medications may not be prescribed through the Platform where prohibited by law or professional standards.
Payments
Consultation fees are payable before the consultation is submitted.
Payment does not guarantee that medications will be prescribed or that laboratory tests will not be required.
Refund Policy
Refunds may be granted only in accordance with the Platform’s Refund Policy.
No refund will generally be issued after a physician has reviewed your consultation and provided a medical opinion.
Limitation of Liability
To the fullest extent permitted by Nigerian law, 9jaTelemedicine, its owners, directors, officers, employees, affiliates, and technology providers shall not be liable for:
- Medical decisions made by independent physicians.
- Delayed physician responses.
- Misdiagnosis.
- Delayed diagnosis.
- Treatment outcomes.
- Prescription decisions.
- Technical failures.
- Internet interruptions.
- Cybersecurity incidents.
- Power outages.
- Data loss.
- User errors.
- Third-party service failures.
Your use of the Platform is entirely at your own risk.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Dispute Resolution
Any dispute arising from the use of the Platform shall first be resolved through good-faith negotiations.
Where negotiations fail, disputes shall be referred to arbitration in accordance with the Arbitration and Mediation Act of Nigeria.
The place of arbitration shall be Enugu State, Nigeria.
Changes to these Terms
9jaTelemedicine reserves the right to update these Terms at any time.
Continued use of the Platform constitutes acceptance of any revised Terms.
Contact
Questions regarding these Terms may be directed to:
9jaTelemedicine Limited
Email: support@9jatelemedicine.com
Website: www.9jatelemedicine.com